Store Team Leader

2 weeks ago


Copenhagen, Copenhagen, Denmark JD Group Full time

JD Group Store Team Leader Role Overview:

As a Store Team Leader at JD Group, you will be responsible for delivering exceptional customer service and driving sales growth in our stores. Your key responsibilities will include:

  • Leading a team of sales staff to achieve sales targets and provide excellent customer service.
  • Maintaining store standards and guidelines to ensure a positive customer experience.
  • Providing training and development opportunities for junior staff to enhance their skills and knowledge.

Customer Service Expectations:

  • Deliver exceptional customer service by being a team player and leading by example.
  • Maintain and improve the level of customer service by acknowledging customers and meeting their needs.

Sales Expectations:

  • Sell to as many customers as possible and support the team to ensure all customers are attended to.
  • Use selling skills effectively, including introducing accessories and promoting products.

Visual Merchandising Expectations:

  • Assist in maintaining store standards and keeping stock clean and presentable.
  • Replenish stock levels when needed and ensure product is priced correctly.

General Expectations:

  • Comply with company rules and regulations and work within company policies and procedures.
  • Maintain a high standard of appearance and dress in accordance with company policy.

Additional Responsibilities:

  • Assist in the induction of new sales staff and the supervision of junior staff.
  • Develop and implement visual merchandising displays to enhance customer experience.

Requirements:

  • Strong communication and leadership skills.
  • Team player mindset and confident approach.
  • Effective selling skills and ability to work in a fast-paced environment.

Benefits:

  • Staff discount on JD Group and other brands within the organization.
  • Pension scheme and opportunities for personal development.

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