Customer Support Expert

2 weeks ago

Copenhagen, Copenhagen, Denmark Klar Full time

About Us

Klar is a leading provider of e-commerce solutions for the window and door industry. We strive to deliver exceptional customer experiences through our user-friendly web platform and dedicated customer service team.

Job Description

We are seeking a highly skilled Customer Service Specialist to join our Copenhagen-based office. As a key member of our team, you will be responsible for providing top-notch support to our customers via phone, email, and social media. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring their satisfaction with our products and services.

Responsibilities

  • Provide expert support to customers through various communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless product delivery and installation
  • Stay up-to-date on product knowledge and features to provide accurate information to customers
  • Maintain a positive and welcoming tone in all interactions, ensuring a exceptional customer experience

Requirements

  • 2+ years of experience in customer-facing roles, preferably in the e-commerce or retail industry
  • Excellent communication and problem-solving skills, with the ability to work under pressure
  • Fluency in Swedish and Norwegian or Danish, with high-level English proficiency
  • Proficiency in using software and tools for customer service, such as FreshDesk

Benefits

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • The chance to work with a innovative and forward-thinking company that values customer satisfaction

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