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Technical Solution Specialist

2 weeks ago

Aalborg, Ålborg Kommune, Denmark Trackunit Full time

Trackunit is a leading SaaS-based IoT solution company for the construction industry, offering an ecosystem of hardware, fleet management software & telematics. As an EMEA Customer Advocate, you will play a crucial role in driving customer satisfaction and loyalty.

About the Job

In this position, you will be responsible for guiding customers through the installation process, escalating reported bugs, and assisting them with technical challenges. Your excellent communication skills, problem-solving abilities, and attention to detail will enable you to provide seamless support and ensure customer success.

Our ideal candidate possesses a solid grasp of problem-solving and troubleshooting skills, with the ability to communicate technical information effectively. They should be a sharp communicator, able to see things from different perspectives, and work well with others.

  • Essential Skills:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Familiarity with customer-facing roles.
  • Proficiency in English and Danish languages.
What's Next?

If you're passionate about delivering exceptional customer experiences and have a drive to succeed, we encourage you to apply for this exciting opportunity.