Order Management Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Grohe AG Full time
About the Role

We are seeking a highly organized and detail-oriented Order Management Assistant to join our team in Finland. As a key member of our Order Management team, you will play a crucial role in ensuring seamless order processing and customer satisfaction.

Key Responsibilities
  • Maintain accurate and up-to-date records of customer orders and inquiries
  • Process and fulfill customer orders in a timely and efficient manner
  • Provide exceptional customer service and support via phone, email, and other communication channels
  • Collaborate with internal teams to resolve customer complaints and issues
  • Develop and maintain knowledge of company products and services to provide informed support to customers
  • Stay up-to-date with company policies and procedures to ensure compliance and quality service
Requirements
  • Relevant experience in customer service or order management
  • Excellent communication and problem-solving skills
  • Fluent in Finnish and English; additional Scandinavian languages a plus
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
About GROHE

GROHE is a world leader in sanitary solutions and a global brand dedicated to bringing innovative products to the bathroom and kitchen markets. We value our core values of technology, quality, design, and innovation, and strive to create fantastic experiences for our customers.

As a member of our team, you will have the opportunity to work in a dynamic and informal culture with a clear strategy and goal to grow. We offer a varied workweek with opportunities to contribute ideas for developing our business.



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