Product Support Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Stratasys Ltd Full time
Job Title: Product Support Specialist

Stratasys Ltd is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer support and ensuring the highest level of product quality for our customers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person visits.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve product design for serviceability.
  • Manage the beta phase for new products and define spare parts and preventive maintenance programs.
  • Report and analyze product performance, including installation failure rate and time to resolution.
  • Mentor regional technical experts and support strategic customers.
  • Implement field change orders and updates across the fleet.
  • Coordinate with application engineers to maintain high-level support for end customers.
Requirements:
  • Bachelor's or Master's degree in engineering or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to analyze complex data.
  • Experience with service and support of capital equipment and 3D printing.
What We Offer:
  • Opportunity to work with a leading company in the 3D printing industry.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.


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