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Helpdesk Leadership Position

2 weeks ago

Copenhagen, Copenhagen, Denmark PostNord Full time

We are looking for a dedicated and experienced IT Service Desk Team Lead to join our team in Copenhagen. The ideal candidate will have a strong background in IT support and leadership, with excellent communication and interpersonal skills.

Key Responsibilities:

  • Lead and manage the IT Service Desk Team, providing guidance, support, and daily operational leadership.
  • Collaborate with other teams to resolve complex technical issues.
  • Participate in meetings with stakeholders within Group Function IT, from the business, and important vendors.

Required Skills and Qualifications:

  • Fluent in English (both speaking and writing); proficiency in Danish and/or Swedish is a plus.
  • Bachelor's degree in information technology or a related field.
  • Minimum of 7 years of qualified work experience, including at least 5 years in IT support and 2 years in a leadership role.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).