Senior Audiovisual Support Specialist

17 hours ago


Copenhagen, Copenhagen, Denmark HireSparks AV Recruiting Full time
Job Summary

We are seeking a skilled Senior Audiovisual Support Specialist to join our team at HireSparks AV Recruiting. As a key member of our support team, you will be responsible for resolving complex technical issues related to audio and video technology.

The ideal candidate will have a strong understanding of modern audio and video technologies, including collaboration solutions from various vendors such as Microsoft Teams Rooms and Zoom Rooms. They will also possess excellent problem-solving skills, with the ability to analyze and resolve technical issues efficiently.

This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About Us

HireSparks AV Recruiting is a leading recruitment agency specializing in audiovisual and electronics manufacturing jobs. Our team is dedicated to connecting talented professionals with exciting career opportunities in the industry.

Responsibilities
  • Resolve complex technical issues escalated by Tier 2 Support teams
  • Maintain a high level of technical expertise in audio and video technology and associated IT infrastructure
  • Drive and take ownership of tickets escalated from Tier 2, serving as the primary contact for customers and stakeholders while resolving these tickets
  • Ensure that the customer escalation process is followed consistently within the Global Customer Experience Escalation Ladder
  • Propose and communicate findings to the Global Customer Experience Knowledge & Learning Center to update the Support Knowledge Base and online content
Requirements
  • A high standard of personal integrity & professionalism
  • Bachelor's degree in a related field or combination of relevant education and experience
  • 3–5 years in a similar role
  • Familiar with test processes and methodologies
  • Proficient with Microsoft Office suite (Teams, Word, Excel, OneNote)
  • Excellent organizational, time management, communication, and presentation skills
  • Ability to lead meetings, present to an audience, and conduct solution training
  • Excellent problem-solving and fault isolation skillset, a clear understanding of logic-based testing
  • Fluent in English, additional languages a plus
  • Ability to travel up to 20%
Estimated Salary: $80,000 - $120,000 per year

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