Audiovisual Support Specialist
7 days ago
We are seeking a highly skilled AUDIOVISUAL SUPPORT SPECIALIST to join our team at HireSparks AV Recruiting.
This role involves taking ownership of advanced technical issues, coordinating with internal and external stakeholders, and ensuring effective communication throughout the resolution process.
Key Responsibilities:- Resolve technical issues escalated by Tier 2 Support
- Maintain a high level of technical expertise in audio and video technology and associated IT infrastructure
- Drive and take ownership of tickets escalated from Tier 2, serving as the primary contact for customers and stakeholders while resolving these tickets
- Excellent problem-solving and fault isolation skillset
- Familiarity with test processes and methodologies
- Proficient with Microsoft Office suite (Teams, Word, Excel, OneNote)
- Experience installing and configuring headset/collaboration applications such as Zoom Rooms, MTR, and similar on Windows, macOS, Linux, ChromeOS, iOS, Android environments
- Strong analytical and influencing skills
- Ability to assist in building and supporting business cases
The estimated salary for this position is around $90,000 - $110,000 per year, depending on experience and location. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.
HireSparks AV Recruiting is an equal opportunities employer and welcomes applications from diverse candidates. If you have the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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