Senior Client Relations Manager

4 days ago


Taastrup, Høje-Taastrup Kommune, Denmark NEURONS INC. ApS Full time

About Us:

We are a dynamic team at Neurons Inc. ApS, harnessing data and AI to revolutionize our industry. Our 11-year legacy is built on fostering collaboration, individual growth, and a culture of empathy. At Neurons, innovation is our driving force, with a holistic approach to balancing ambition with results-driven performance.

About You:

We are seeking a highly motivated CX professional who is passionate about driving client success and growth. The ideal candidate has a strong track record in customer-facing roles, with expertise in digital marketing and an understanding of key marketing principles. If you are a self-starter with excellent communication skills, we encourage you to apply.

The Role:

This is a unique opportunity to join our CX team as a CX professional . In this role, you will be responsible for developing and implementing strategies to drive client success and growth. Your primary goal will be to build and maintain strong relationships with key stakeholders within client organizations.

Responsibilities:

  • Develop and implement client engagement strategies to drive growth and reduce churn risk.
  • Monitor clients' usage of our products/services and provide guidance on maximizing value.
  • Effectively handle and address client issues, both general and individual.
  • Collaborate with Sales, Marketing, and Product teams to advocate for client needs and provide quality feedback.
  • Ensure all activities, both client-facing and administrative, meet the agreed-upon level of quality and timeframe.

Benefits:

  • Flexible working hours and free coffee/tea.
  • Near public transit and regular social gatherings.
  • Quarterly company events and team-building activities.
  • Pension plan and parental leave benefits.
  • Private health insurance and mental health resources.


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