Business Analyst

6 days ago


Copenhagen, Copenhagen, Denmark Better Collective Full time
About the Job: We are seeking an experienced Business Analyst with a passion for Salesforce to join our team. As a Business Analyst - Salesforce Specialist, you will be responsible for managing the Salesforce product life cycle, conducting comprehensive business analysis, and collaborating with cross-functional teams to ensure data integrity and drive effective communication between business users and technical teams.

Key Responsibilities:
  • Collaborate with stakeholders to define and prioritise the Salesforce product roadmap.
  • Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
  • Manage the end-to-end product life cycle, including requirements gathering, design, development, testing, and deployment.

Agile Methodologies: You will work closely with development teams to ensure successful implementation and delivery of projects. You will conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives. Additionally, you will translate business requirements into clear and actionable user stories, epics, and acceptance criteria.

Collaboration and Communication: You will foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams. You will facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams. Furthermore, you will serve as a liaison between business users and technical teams, ensuring effective communication and understanding.

Requirements: To be successful in this role, you will need to have a proven track record of successfully managing Salesforce projects, including customization and configuration. You will also need to have strong knowledge of Agile methodologies, experience working in Scrum or Kanban environments, and familiarity with software development life cycle (SDLC) and experience working with development teams.
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