Support Specialist
1 month ago
Skab kundeoplevelser af verdensklasse
Vi søger en teknisk supporter til vores kommercielle teleforretning, Norlys Digital. Du vil være vores stemme og ansigt udadtil, og din rolle vil omfatte teknisk fejlsøgning, rådgivning og vejledning af kunder fra private bruger til virksomheder med store it-løsninger.
Dine opgaver
• Koordinering af teknikerbesøg
• Håndtering af administrative udfordringer
• Proaktiv identifikation og foreslåelse af forbedringer og løsninger, der beriger kundens oplevelse og imødekomme dens behov
• Skabelon for merværdi for vores kunder gennem opgraderinger, nøjagtig dataindsamling og tilbydelse af yderligere komplementerende ydelser på tværs af hele koncernen
Vi tilbyder dig mere end bare et job
Vi lægger stor vægt på medansvar og muligheden for at vokse og udvikle sig i rollen. Hos os er det helt naturligt at tale åbent om dine ambitioner for fremtiden. Vi tror på, at glade medarbejdere skaber bedre resultater og hos Norlys er arbejdsglæden blandt de højeste, i det danske erhvervsliv.
Arbejdstid og sted
Du får base på vores kontor i Esbjerg. Din 37 timers arbejdsuge ligger i tidsrummet kl. 7-21 på hverdage og kl. 9-17 i weekender og helligdage. Du vil have arbejdsweekend hver sjette uge og én aftenvagt om ugen. Din vagtplan vil være kendt mindst 10 uger frem.
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