Technical Support Specialist
4 weeks ago
Offshore Technical Support Role
We are seeking a skilled Technical Support Specialist to join our team in the Offshore Technical Support department. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our Service organizations to reduce turbine downtime and performance.
Key Responsibilities
- Handling stopped turbines on a daily basis in a shift plan, partial working on weekends
- Support supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation is impacted with a target for improving LPF at site
- Advanced remote troubleshooting
- Support on technical planning tasks with ERP System (SAP)
- On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
- Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager
- Evaluating technical customer questions and reports, providing answers, and presenting technical matters at customer meetings
Requirements
- Electrical or mechanical education combined with experience from the wind industry (or relevant technical education, such as Electrical, Mechanical)
- Full authorization on the Vestas V164 Turbine (preferred)
- Engineering background would be beneficial
- Experience in the field of troubleshooting or other technical experience with the different Vestas turbines
- Advanced PC skills - SAP, Microsoft Office suite
- Good knowledge of WTG control systems
- Good communication skills in English, both oral and in writing
About the Role
This is an exciting opportunity to join our team and contribute to the success of our Offshore Technical Support department. As a Technical Support Specialist, you will have the opportunity to work with a variety of technical systems and develop your skills in troubleshooting and technical planning.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and skilled individual who is passionate about wind energy, we encourage you to apply for this exciting opportunity.
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