Customer Service Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Manager, Customer Technical Services to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care team, you will be responsible for providing exceptional customer service and technical support to our business customers.
Key Responsibilities:
- Provide technical support and resolution to complex customer issues
- Develop and maintain strong relationships with customers and internal stakeholders
- Lead day-to-day customer support operations and activities
- Drive team performance and efficiency to deliver against established Key Performance Indicators
- Collaborate with business partners to implement new products and enhancements
Requirements:
- Proven experience in customer service and technical support
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with ITIL framework and process improvements
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Apply Now:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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