Customer Service Manager

4 weeks ago


Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time
Job Title: Manager, Customer Technical Services

Job Summary:

We are seeking a highly skilled Manager, Customer Technical Services to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care team, you will be responsible for providing exceptional customer service and technical support to our business customers.

Key Responsibilities:

  • Provide technical support and resolution to complex customer issues
  • Develop and maintain strong relationships with customers and internal stakeholders
  • Lead day-to-day customer support operations and activities
  • Drive team performance and efficiency to deliver against established Key Performance Indicators
  • Collaborate with business partners to implement new products and enhancements

Requirements:

  • Proven experience in customer service and technical support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with ITIL framework and process improvements

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Apply Now:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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