Data Center Operations Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time

At Amazon, we're committed to providing exceptional customer experiences and driving innovation in the cloud. As a Data Center Operation Manager, you'll play a crucial role in ensuring the availability and reliability of our data center operations.

About the Job

The successful candidate will have experience in people leadership, technical support, and datacenter operations, covering capacity planning, rack delivery, installation, decommissioning, and incident management. This role requires leading a team of data center technicians and managing one or more physical sites within an AWS region.

You'll be responsible for building and managing a team of 7x24 operations to provide overall datacenter support for server and network equipment. The ideal candidate will be a fast learner or subject matter expert across all aspects of data center operations.

Key Responsibilities
  • Hire, develop, build, and manage a team of Data Center Technicians, including individual and team performance management.
  • Lead and supervise the team to maintain and troubleshoot system, hardware, and network device issues.
  • Ensure effective and efficient management of data center operations, including ticket queue management, 7/24 shift arrangements, and hardware logistics.
  • Inspire and guide improvement in team processes, technology innovation, and automation.
  • Ensure all operational KPIs and metrics are measured and met.
  • Manage outage by severity level and act as the call leader.
  • Promote quality and quantity of services being provided, striving to improve Customer Experience.


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