Strategic Operations Director

1 week ago

Copenhagen, Copenhagen, Denmark VML MAP Full time

About Us

VML MAP is a world-leading Centre of Excellence that specializes in hyper-personalization at scale, marketing automation, and CRM. Our team of 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities work together to help businesses humanize the relationship between their brand and customers.

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

The Role

As a Global Operations Manager at VML MAP, you will play a critical role in ensuring seamless global operations and delivering world-class service to our clients. You will oversee operations at a global level, ensuring alignment across multiple regions while maintaining strategic oversight, resource allocation, and client satisfaction.

Your day will involve managing the delivery of marketing operations teams in accordance with client contracts and SLAs, identifying and implementing process improvements to enhance service consistency and optimize KPIs, planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews, fostering knowledge sharing and best practices across regional teams to align with global objectives, working closely with in-house teams to ensure operational strategies align with client and agency goals, and acting as a key liaison for internal and external stakeholders, providing regular performance reports, and ensuring alignment with senior leadership.

  • You will be responsible for managing escalations, ensuring transparency, and maintaining strong relationships with internal and external partners.
  • You will have experience in leading operational transformations and aligning teams across multiple time zones.
  • You will be skilled in monitoring performance KPIs and utilizing insights to drive continuous improvement.
  • You will have a strong understanding of marketing operations and service delivery frameworks.
  • You will be able to develop and execute long-term operational strategies, including workforce planning and commercial KPI tracking.
What We're Looking For

We are looking for a proactive and highly organized leader with a strategic mindset and a strong ability to manage complexity. You will thrive in a fast-paced environment, balancing operations, people management, and client relations with ease.

  • You should have proven experience in global operations management within a service-oriented or agency environment.
  • You should have excellent stakeholder management skills, with the ability to communicate complex topics clearly and effectively.
  • You should be proficient in operational tools such as JIRA, Smartsheet, Confluence, and Excel.
  • You should have financial acumen to oversee budgets, control costs, and optimize resource allocation.
  • You should have experience in compliance management, including GDPR, SLA governance, and risk mitigation.
Why Join Us

VML MAP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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