Global Construction Industry Transformation Specialist

6 hours ago

Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

Transform the Construction Industry with Trackunit

We are seeking a highly motivated and experienced Customer Success Manager to join our team in Denmark or the Netherlands. This role is perfect for someone who wants to make a real impact in the construction industry, one of the largest and least digitalized sectors globally.

In this position, you will be responsible for building and expanding customer partnerships, working closely with stakeholders to develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management.

You will work with customers to create value outcomes anchored in Trackunit's products and services through a program-based and consultative approach. You will also have the opportunity to travel to our partners' offices in France when required.

This is a great chance to join an EMEA based team of engaged colleagues who are passionate about making a difference in the construction industry. As a Customer Success Manager at Trackunit, you will enjoy high impact, speed, and visibility across Trackunit and select partner organizations.

What We Offer:

  • A competitive salary of approximately €60,000 - €80,000 per year, depending on experience.
  • A flexible setup with the possibility to work from one of our locations in Denmark or the Netherlands, or remotely from anywhere in the region.
  • Ongoing training, coaching, and mindfulness opportunities to support your personal and professional development.
  • A collaborative and inclusive work environment that values diversity and promotes growth opportunities.
  • The chance to work on exciting projects and collaborate with a talented team of professionals.

Primary Responsibilities:

  • Serve as the voice of the customer and advise them throughout the entire lifecycle.
  • Ensure that the customer experience runs smoothly by proactively following up on issues, escalations, and keeping them informed on upcoming feature releases.
  • Set up and host cadence calls with the customer.
  • Be the customer's designated point of contact.
  • Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
  • Prepare and support customer presentations and Executive Business Reviews.
  • Analyze data and collect feedback to support continuous improvement across all areas.
  • Proactively share best practices, facilitate training sessions, and workshops.

Hiring Process:

  • Initial meet and greet with Kenn Gudbergsen, Director of Customer Success, EMEA.
  • Interviews with relevant colleagues.
  • Personality-based interview using Hogan.
  • Assignment-specific interview with a case preparation requirement.
  • Final presentation and walk-through.

About Us:

We're committed to creating and contributing to an inclusive workplace where everyone feels valued and supported. At Trackunit, we believe in the importance of building strong relationships with our customers and partners, and we're looking for someone who shares this vision.

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