Agile Operations Specialist

2 days ago


Copenhagen, Copenhagen, Denmark WSAudiology Full time

We are seeking an Agile Operations Specialist to join our CX & Design Center of Excellence (CoE). As a specialist, you will play a critical role in managing our digital transformation, ensuring seamless integration across business, design, technology, and agile delivery. This involves establishing a scalable and customer-centric way of working, prioritizing the customers' needs, and bridging user needs, business goals, and IT requirements.

This role requires a strong background in agile and design thinking processes, as well as excellent collaboration and communication skills. You will work closely with CX & Design leadership and key stakeholders to develop and implement a comprehensive agile toolbox, aligning with customer needs and business objectives.

Key Responsibilities:

  • Develop and implement a customer-centric agile framework, integrating business, design, technology, and agile delivery.
  • Collaborate with experience leaders, product managers, and agile teams to ensure cohesive and customer-focused outcomes.
  • Establish and govern realistic and holistic roadmaps across CX & Design, prioritizing user needs and business goals.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.


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