Senior Event Management Specialist
4 days ago
About the Role
We're seeking a talented Customer Success Manager to join our growing team. As an expert in our platform, you'll be the friendly go-to person for our clients, helping them succeed with planning their events, conferences, and fairs.
You will:
- Become a trusted advisor for our German and Danish-speaking clients, building relationships and trust through exceptional communication skills.
- Show new clients the ins and outs of our platform, ensuring they're up to speed and ready to rock their events.
- Stay attuned to client needs and feedback, feeding valuable insights back to our development team to enhance our platform.
- Monitor client usage and engagement, identifying opportunities to wow them with new features or services, and collaborate with our sales team to drive growth.
- Be a champion for our clients within the company, advocating for their needs and delivering exceptional service.
The Ideal Candidate
We're looking for a natural relationship builder who can make people feel valued and heard. You should be fluent in Danish and German, possess excellent communication skills, and have experience in a customer-facing role, preferably in a start-up or scale-up environment.
You'll also be tech-savvy, motivated by becoming an expert in our system, and able to navigate systems in multiple languages. A service-minded and natural communicator, you'll thrive in a fast-paced commercial team and be eager to participate in post-sale activities.
A cultural champion with excellent interpersonal skills, you'll enjoy working on-site, sparring with your talented colleagues, and contributing to a great work environment.
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