Cloud Operations Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time
Technical Account Manager Overview

At Amazon, our vision is to provide exceptional customer-centric services. Our Technical Account Managers play a vital role in helping customers achieve maximum value from cloud technology.

This includes advising on solutions, providing technical guidance, and advocating for the customer's needs. As a trusted advisor, you'll work closely with customers to ensure their AWS environments remain operationally healthy while reducing cost and complexity.

Job Responsibilities
  1. You will advise on technical strategies, provide solutions, and advocate for the customer's needs.
  2. Evaluate and improve operational health while reducing costs and complexities.
  3. Develop strong relationships with customers by understanding their business needs and technical challenges.
  4. Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
  5. Collaborate with various partners including developers, C-suite executives, and other stakeholders.
Requirements

- 3+ years of technical engineering experience.

- Experience in similar roles such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

- Understand operational parameters and troubleshooting for a combination of Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

- Ability to clearly articulate to small and large audiences.

- Customer-obsessed mindset.

Preferred Qualifications

- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.

- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement.

- Previous experience as a Software Engineer, Developer, DevOps Engineer etc.



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