Technical Team Lead

4 days ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

As a Technical Team Lead at GN Store Nord A/S, you will be responsible for delivering exceptional customer experiences in the support interaction.

We are currently seeking an experienced Support and Services Supervisor to join our team in Bangalore, India. This is an exciting opportunity to work closely with high-performing teams and thrive in an environment that values autonomy, ownership, and creativity.

The successful candidate will be tasked with delivering results that make a significant contribution to departmental and project delivery. Key responsibilities include:

  1. Setting tone and direction for a team
  2. Developing and maintaining a technically strong and motivated team to support regional and global goals and objectives
  3. Managing day-to-day activities of their team
  4. Ensuring staffing levels and scheduling meet department service level goals

You will also have the opportunity to work as a team to deliver exceptional Customer Experiences in each support interaction, develop strong relationships with customers, and create Jabra brand awareness.

We are looking for a candidate with 10+ years of customer service experience, ideally in the telecom or high-tech consumer electronics industries. A Bachelor's degree in information technology or a relevant diploma is required. Experience using help desk software, softphones, videoconference solutions, and remote support tools is essential.

We offer a competitive salary range of ₹1,200,000 - ₹2,000,000 per annum, depending on experience. Other benefits include opportunities for professional growth and development, a dynamic work environment, and a chance to work with a leading company in the industry.



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