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Desktop Engineer
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About the Role
We're seeking a skilled IT Level 2 Desktop Support professional to join our dedicated IT service team. As a Desktop Support Engineer, you will be responsible for providing level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical trading operation.
Your key responsibilities will include managing and troubleshooting Windows operating systems and applications, DNS, DHCP, Office packages, Intune, and ITIL processes. You will also assist with the deployment and maintenance of desktop hardware and software, document and track issues using our service desk system, and collaborate with other IT team members to resolve complex issues.
