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Specialist Commercial Onboarding Manager

2 months ago

Ballerup, Ballerup Kommune, Denmark Nets AS Full time

About the Role


You will be part of the specialist commercial team in Group eCommerce. Our mission is to serve high-value eCommerce clients with innovative digital payment solutions in key complex verticals.


This is an amazing opportunity to join a newly formed division within Nexi Group from the beginning, with huge potential to help grow the business and meet our sales targets.


You will be accountable for helping the Head of Customer Enablement manage clients in our specialist vertical industries. You must have knowledge of our specialized verticals and their ecosystem.


You will work closely with internal stakeholders to ensure clients have a seamless experience and any handovers between teams are understood. You will also be involved in our rollout to other Nexi Countries, Regions, and Platforms.


Your Key Responsibilities



  • Mapping and enhancing existing onboarding processes.
  • Liaising with internal stakeholders to ensure clients have a seamless experience.
  • Working closely with all departments to ensure agreed SLAs are developed and met.
  • Enhancing the client experience through product and operational tools.
  • Suggesting and running specialist tactical and strategic projects as needed.

What We're Looking For


You will need strong experience in onboarding clients, especially in our Specialist Verticals. You must have a proven track record of overachieving KPIs and goals. You should be able to understand complex compliance and risk arrangements outside standard onboarding processes.


You will need to have excellent customer-first mindset and commercial acumen, with the ability to nurture relationships and help them grow. You should be able to work independently and autonomously, interact and operate excellently within a small team of experts, and be willing to travel.


Desirable Skills



  • Knowledge of IC++ pricing, Gateway, and APMs.
  • MS Office, Salesforce, and CRM systems experience.
  • Fluent in English. Skills in other main European languages are desirable.