Support Services Analyst
4 weeks ago
Work Location
Copenhagen, Denmark
Auto req ID
9300BR
Company Overview
Deltek is a leading provider of software and information solutions for project-based businesses. Our mission is to empower organizations to achieve their goals through innovative technology and exceptional customer service.
Job Summary
We are seeking a highly skilled Support Services Analyst to join our team. As a key member of our Support Services team, you will be responsible for providing world-class support to our Maconomy Enterprise and Cloud-based customers.
Key Responsibilities
- Provide technical support to customers via phone, chat, and email.
- Utilize problem-solving skills to effectively troubleshoot and resolve customer issues.
- Meet operational and customer satisfaction-related metrics.
- Drive continuous improvements and expand skills and knowledge.
- Collaborate with team members to achieve shared goals.
Requirements
- Progressive experience in a customer-facing, problem-solving role with a technology business.
- Previous knowledge of Maconomy ERP system, accounting background, or software/database knowledge (SQL or Oracle) is an advantage.
- A clear passion for delivering great customer service and demonstrating customer-centric behaviors.
- Strong problem-solving skills and ability to work independently.
- General Microsoft server operating system knowledge and proficiency with MS Office applications.
Travel Requirements
No travel required.
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