Support Services Analyst

4 weeks ago


København Huse, Denmark Deltek Full time

Work Location
Copenhagen, Denmark

Auto req ID
9300BR

Company Overview
Deltek is a leading provider of software and information solutions for project-based businesses. Our mission is to empower organizations to achieve their goals through innovative technology and exceptional customer service.

Job Summary
We are seeking a highly skilled Support Services Analyst to join our team. As a key member of our Support Services team, you will be responsible for providing world-class support to our Maconomy Enterprise and Cloud-based customers.

Key Responsibilities

  • Provide technical support to customers via phone, chat, and email.
  • Utilize problem-solving skills to effectively troubleshoot and resolve customer issues.
  • Meet operational and customer satisfaction-related metrics.
  • Drive continuous improvements and expand skills and knowledge.
  • Collaborate with team members to achieve shared goals.

Requirements

  • Progressive experience in a customer-facing, problem-solving role with a technology business.
  • Previous knowledge of Maconomy ERP system, accounting background, or software/database knowledge (SQL or Oracle) is an advantage.
  • A clear passion for delivering great customer service and demonstrating customer-centric behaviors.
  • Strong problem-solving skills and ability to work independently.
  • General Microsoft server operating system knowledge and proficiency with MS Office applications.

Travel Requirements
No travel required.



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