Digital Transformation Leader

2 days ago

Copenhagen, Copenhagen, Denmark Alimentation Couche-Tard inc. Full time

About the Role

We are seeking a highly skilled Digital Transformation Leader to join our team in Copenhagen, Denmark. This is a fantastic opportunity for an individual who wants to take on a key role in shaping the future of our digital products and services.

Job Description

As a Digital Transformation Leader, you will be responsible for guiding the development and implementation of new technologies that support the reliability, speed, and ease that our customers depend on every day. You will work closely with our technical and business teams to define the next generation of our EXTRA loyalty program and accompanying data-driven retention strategies.

Key Responsibilities

  • Thoughtfully serve as a customer experience champion and a technology strategist to define the next generation of the EXTRA loyalty program and accompanying data-driven retention strategies.
  • Work cross-functionally with strategy, UX design, technical architecture, and engineering teams to write detailed front-end and back-end feature requirements, working with business unit leaders to communicate the value of the next generation loyalty program.
  • Work closely with the Director of Loyalty Technology and technical consulting partners to continuously prioritize development & optimize the software development lifecycle, ensuring the future program can scale efficiently across our European business.
  • Communicate timelines and guide expectations across technical and non-technical stakeholder teams, documenting key design decisions, directing UAT testing activities, and coordinating feature releases.
  • Lead SAFe agile ceremonies with a global team of in-house and vendor partners.
  • Collaborate closely with the Loyalty Analytics team to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value.
  • Define how our marketing teams will use a new suite of CDP & journey orchestration tools in their CRM retention efforts, then develop training for these teams to learn the new tools.

Requirements

  • 4+ years of product management and/or development experience building consumer-facing products.
  • Understanding of digital MarTech and retail technologies including but not limited to loyalty platforms, CDP/CTR, journey/campaign orchestrators, point of sale systems, payments processing systems, integration architecture, mobile backend, retail media networks, and analytics platforms.
  • Professional background or Bachelor's degree in Computer Science, Computer Engineering, Human-Computer Interaction, or a closely related field or equivalent experience.
  • Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas.
  • Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing.
  • Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, Slack, Teams, etc.) and geographies to get people aligned and get things done.
  • Excellent written and oral communication skills in English.

What We Offer

As a Digital Transformation Leader at Circle K, you can expect a competitive salary ranging from €80,000 to €110,000 per year, depending on your experience and qualifications. Our comprehensive benefits package includes health insurance, retirement savings plan, and generous paid time off.

About Circle K

Circle K is a leading international convenience store chain with operations in over 20 countries worldwide. We are committed to delivering exceptional customer experiences through innovative products and services.

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