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SaaS Implementation Expertise Lead

2 weeks ago

Frederiksberg, Frederiksberg Kommune, Denmark The HubDanske Bank Full time
About the position

As a key member of our team, you will play a crucial role in ensuring our customers successfully adopt and implement our SaaS solution into their organizations.

You will be responsible for guiding new customers through the onboarding process, providing them with the support and expertise needed to leverage our platform effectively.

This role requires a combination of technical proficiency, project management skills, and excellent communication abilities to facilitate a seamless transition for our clients.

You possess excellent problem-solving skills to provide solutions and recommendations that will increase profitability and efficiency for our customers.

The main objective of this role is to onboard new customers, ensure a smooth implementation process, and evolve existing customers' use of our SaaS solution.

  • Onboard new customers to TimeLog PSA – make them understand how it works and how to evolve their business with the system;
  • Be a project manager for the implementation processes to ensure the customer goes through the different phases and starts using TimeLog PSA as intended;
  • Evolve existing customers in their use of TimeLog PSA;
  • Advise and challenge new and existing customers on which processes could benefit their business;
  • Be the calm and steady guidance through changes in their company within our line of business;
  • Help with change management together with the customers when introducing new business processes in TimeLog PSA;
  • Help the customer achieve the goal of why they purchased TimeLog PSA.

Your responsibilities include collaborating with sales consultants, providing high-quality training, understanding finance and KPIs, facilitating workshops, and ensuring a good handover to Customer Success.