Digital Content Delivery Specialist

3 days ago


Copenhagen, Copenhagen, Denmark Synthesia Full time
Job Description

The Service Delivery Lead for Digital and Multimedia Instructional Design will be responsible for leading the service delivery for our creative and educational technology offerings, ensuring that clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact.

Responsibilities:
  • Serve as the primary point of contact for AEs/CSMs and clients, understanding their needs and ensuring their satisfaction.
  • Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
  • Work with cross-functional teams to coordinate project timelines, resources, deliverables, and ensure alignment with client goals.
  • Track project progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.

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