Duty Manager at High-End Accommodation

7 days ago


Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

At AC Hotel Bella Sky, we seek a dedicated and experienced Duty Manager to oversee the smooth operation of our Front Office department. As a critical component of our team, you will be responsible for ensuring each guest's arrival and departure is memorable and exceeding their expectations.

Your key responsibilities will include:

  • Providing excellent guest service by anticipating needs and facilitating conversations, as well as assisting with reservations and upselling services.
  • Ensuring effective communication across departments to maintain informed daily operations and efficiently handling cash procedures, payments, and currency exchanges.
  • Training and mentoring team members while fostering a positive work atmosphere and supporting management with new initiatives and adherence to safety standards and brand guidelines.

The ideal candidate will possess a minimum of 2 years of experience in 4 or 5-star hotels, exceptional communication skills in English, and a strong customer service mindset. A detail-oriented approach and a willingness to contribute to a vibrant team environment are essential. Experience with the Opera property management system or similar is an added advantage.

We follow the Collective agreement, ensuring all rules are adhered to regarding pay, time off, vacation, etc. The working hours will be a combination of morning, evening, and occasional night shifts, with weekend shifts every other weekend required. We offer comprehensive employment benefits, including healthcare, staff events, staff discounts on hotel accommodations, and dining experiences.

In joining AC Hotels, you join a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. Our culture has strong roots in the role of hosting and is based on the belief that our joint efforts make a noticeable difference.



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