Process Optimization Specialist
2 weeks ago
Head of Customer and Business Support
Falck Healthcare A/S offers a comprehensive health solution, strengthening our position as a leading provider of healthcare services.
This position plays a crucial role in managing a team of talented individuals and driving business support functions forward.
Your expertise in process optimization, contract management, and cross-functional collaboration will be instrumental in achieving our goals and ensuring operational success.
About the Job
You will oversee a team responsible for critical support functions in sales and contract management, including invoicing and price adjustments.
Collaboration with other departments and entities within Falck will be central to your role.
Key Responsibilities Include:
- Leading and mentoring a team of employees.
- Optimizing contract management processes.
- Ensuring smooth customer onboarding and offboarding processes.
- Driving operational collaboration with insurance brokers.
About You
To excel in this role, you should possess:
- A minimum of +1 years of leadership experience in customer and business support.
- A Master's degree in business process management or a related field.
- Excellent customer support skills and attention to detail.
- Outstanding written and verbal communication skills in Danish.
- A strong ability to adapt to changing situations and priorities.
- Superior stakeholder management and collaboration abilities.
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