Technical Support Professional
2 weeks ago
Job Summary
The Offshore Technical Support Operator will provide direct support to service technicians in troubleshooting and repair tasks, software focus including remote software upload and advanced remote troubleshooting.
Key Responsibilities
- Shift Work: Handling stopped turbines on a daily basis in a shift plan, partial working on weekends.
- Turbine Performance Monitoring: Support supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation is impacted.
- Advanced Remote Troubleshooting: Handling difficult-to-solve/first-of-its-kind issues.
- ERP System Support: Support on technical planning tasks with the ERP System (SAP).
- On-Site Support: Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
Requirements
- Education: Electrical or mechanical education combined with experience from the wind industry (or relevant technical education).
- Authorization: Full authorization on the Vestas V164 Turbine (preferred).
- Technical Skills: Good knowledge of WTG control systems, Advanced PC skills - SAP, Microsoft Office suite, and good communication skills in English.
Personal Qualities
- Teamwork: Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team.
- Organizational Skills: Ability to organize and prioritize tasks.
- Problem-Solving: Good pragmatic and problem-solving skills.
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