European HVACR Technical Support Director
3 weeks ago
We are seeking an experienced leader to oversee the Technical Support team in Aarhus, Denmark, and expand their role to support the HVACR business throughout Europe.
About the Job- Lead a team of product specialists in Aarhus and expand responsibilities to support the HVACR business across Europe.
- Develop the vision and long-range planning for the Technical Support teams to align with the strategies and action plans of HVACR and the global field organization.
The ideal candidate will have experience in both product design/manufacturing and field perspectives. A Bachelor's degree in mechanical engineering or a related field is required, or 10 years of relevant experience in the HVACR industry.
Key Responsibilities- Deploy and administer global processes to improve field quality and reliability, manage the warranty process, and provide customer feedback.
- Collaborate with regional field organizations to assess and develop their capabilities.
- Lead other functional organizations in pursuit of product quality and warranty initiatives.
- Drive product reliability through the Continuous Improvement Process for existing and new products.
The salary for this position is estimated to be around $120,000 - $150,000 per year, depending on experience and qualifications. Benefits include attractive salary packages, optional benefits programs, health insurance, and 10% paid pension.
Requirements- Experience in both product design/manufacturing and field perspectives.
- A BS in mechanical engineering or a related engineering field, or 10 years of relevant experience in the HVACR industry.
- Fluency in Danish and English.
- Demonstrated team-building experience; familiarity with SharePoint and SAP is an advantage.
- Attractive salary package, optional benefits program, and health insurance.
- 10% paid pension.
- Employment in a growth company with a history of over 130 years.
- Opportunity to be part of the green, energy-efficient cooling and heat pump industry.
- In-house production.
- Good canteen and exercise facilities.
- Well-established employee associations and social events.
- Flexible working hours.
- Good opportunities for education and various career paths (including 5,000 e-learning programs).
- Strong maternity/paternity benefits.
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