Chief Technical Support Officer, Aftersales Expert

1 month ago

Århus, Århus Kommune, Denmark Energy Supply DK Full time

Advansor, a leader in sustainable climate solutions, is seeking an experienced professional to lead our technical support team. As Chief Technical Support Officer, you will play a pivotal role in ensuring high-quality technical support and claim handling for our customers worldwide.

We are looking for a motivated individual with strong leadership skills, technical expertise, and excellent communication abilities to join our team in Aarhus, Denmark. If you have 5+ years of experience in leadership roles, preferably in a similar technical or customer support management position, we encourage you to apply.

In this role, you will be responsible for:

  • Leading the Technical Support Team: Manage and guide a team of 6 Aftersales Engineers at our HQ in Aarhus, focusing on motivation and performance.
  • Ensuring High Availability: Maintain high availability and quick response times for technical support inquiries, including troubleshooting, claim handling, and technical issue resolutions.
  • Coordinating Commissioning: Oversee commissioning coordination with the team and our customers worldwide.
  • Optimizing Processes: Continuously improve daily operations, optimizing technical support and claim handling processes for greater efficiency.
  • Collaboration: Work closely with Customer Support, Sales Engineering, R&D, and Sales on Aftersales projects and help provide solutions to customer challenges.
  • Customer Communication: Lead and support clarifications with customers on technical issues, ensuring effective troubleshooting and timely solutions.

To succeed in this role, you should bring:

  • Leadership Experience: Proven 5+ years of leadership skills, ideally from a similar technical or customer support management role.
  • Technical Expertise: A degree in refrigeration, marine engineering, electrical engineering, or similar, with a strong understanding of refrigeration technology.
  • Knowledge of CO2 Systems: Experience with CO2 as a refrigerant is an advantage, but we offer comprehensive training for you to master this technology.
  • Organizational Skills: A proactive, structured approach with strong organizational and time management skills to manage multiple tasks simultaneously.
  • Communication Skills: Strong communication skills, both verbal and written, in English (our corporate language). Danish is not required, and additional language skills are a plus.
  • Customer-Centric Mindset: Ability to prioritize and handle several requests in parallel, with a sense of urgency to meet customer needs.

We offer a competitive salary, estimated at around €90,000 - €120,000 per year, depending on qualifications, along with a dynamic and diverse work environment. You will become part of a highly ambitious company that values good working conditions, diversity, and teamwork.

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