NPI Serviceability Engineer

2 weeks ago


Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark KLA-Belgium Full time

About the Role

We are seeking a highly skilled Technical Service Optimization Specialist to join our team at KLA-Belgium. As an NPI Serviceability Engineer, you will play a critical role in ensuring the high performance and productivity of our products through proactive management of tools and expertise in optics, image processing, and motion control.

Job Description

The successful candidate will be responsible for working directly with cross-functional teams to incorporate value-added serviceability into new and sustaining product designs. This includes optimizing serviceability through design and technical documentation used by field teams, calculating Cost of Service (COS), and reducing COS throughout all stages of the Product Life Cycle (PLC).

You will also develop and improve preventive maintenance programs, ensure system-level product performance meets established specifications, and drive continuous improvement of system hardware, diagnostics, software, tooling, technical documentation, knowledge management, and training.

Key Responsibilities

Strong knowledge of high-tech tools, including robots, optical alignment, lasers, multi-axis Integrated Granite Motion systems, and measurement/calibration on nanoscale.Influence early PLC designs to include features that optimize service business, such as calibrations and diagnostics, COS, reliability, design tolerances, Intellectual Property (IP) protection.Act as a two-way conduit of information between design teams, tech support, and field teams.Develop and maintain technical documents and manuals, updating other knowledge capture tools.Help define and optimize spare parts stocked to support field shipments, considering reliability, diagnostics, inventory holding cost, training level, and other factors.Prepare CoS models (bottom-up and top-down) for new and existing Tools, updating them as new information is available.Capture and apply learning from current generation tools to next-generation designs.Work with Learning and Knowledge Services (LKS) to determine training requirements for new products or upgrades.Define and optimize Preventative Maintenance Schedules for systems.Analyze data from various sources, provide detailed action plans suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).Perform hands-on work for integration of Alpha/Beta systems, including serviceability validation.Travel to Beta sites for support of new tool installations/upgrades and escalation support for new products.
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