Quality Assurance Specialist for Customer Service
3 days ago
About the Position
At Novo Nordisk, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Digital Health & Staffs Quality department, you will be responsible for ensuring the quality and compliance of our customer service processes.
Your Key Responsibilities
- Process Design and Implementation: Provide QA input on designing and implementing compliant customer service processes that meet existing and future business needs.
- Regulatory Compliance: Advise process managers and stakeholders within customer service to ensure they work in compliance with applicable regulatory and internal requirements.
- Documentation Review: Review and approve corporate documentation (SOPs) and training materials related to customer service, with a focus on content compliance, accuracy, and consistency.
- Process Improvement: Participate in process management activities and process improvement initiatives/projects.
- Regulatory Monitoring: Monitor the regulatory environment around customer service processes and identify and document any impact on customer service.
About You
To succeed in this role, you will need:
- A master's degree in Management or a similar field.
- Experience with customer service processes.
- Excellent communication and stakeholder management skills.
- An excellent command of English.
- Experience with quality assurance tasks and knowledge of GxP requirements and/or ISO9000 and ISO13485 would be advantageous.
Salary and Benefits
We offer a competitive salary and a range of benefits, including health insurance, pension plan, and paid time off. The estimated salary for this position is between €60,000 - €80,000 per annum, depending on experience and qualifications.
About Our Company
Novo Nordisk is a leading global healthcare company with a commitment to creating value for patients and society through innovative treatments and solutions. Our company culture is built on a strong foundation of scientific innovation, experimentation, and excellence.
Join Our Team
If you are passionate about quality, customer service, and continuous improvement, and have the skills and experience required for this role, we encourage you to apply. We look forward to hearing from you
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