International Service Delivery Manager

5 days ago


Copenhagen, Copenhagen, Denmark VML Full time
Pursue a Career as an International Service Delivery Manager at VML MAP

We are looking for an exceptional International Service Delivery Manager to lead our global service delivery teams. As a critical member of our operations team, you will be responsible for driving operational excellence, improving service quality, and optimizing KPIs.

Key Accountabilities
  • Develop and execute long-term operational strategies, including workforce planning and commercial KPI tracking.
  • Manage escalations, ensure transparency, and maintain strong relationships with internal and external partners.
  • Monitor performance KPIs and utilize insights to drive continuous improvement.
About VML MAP
  • A world-leading Centre of Excellence helping businesses humanize the relationship between the brand and the customer through hyper personalization at scale.
  • A global network encompassing over 30,000 employees across 150+ offices in 60+ markets.


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