Customer Claims Specialist

We are seeking a dedicated professional to join our Aftersales team at Actona Group A/S, based in Tvis, Holstebro, Denmark.

The ideal candidate will be responsible for efficiently managing customer claims and complaints, ensuring a seamless aftersales experience for our clients. This role requires strong analytical and problem-solving skills, as well as excellent communication abilities.

Key Responsibilities:

• Process customer claims and complaints in a timely and efficient manner
• Collaborate with the Quality Department and international colleagues to maintain high standards
• Contribute to the continuous improvement of our claims handling processes
• Assist in developing new methods for streamlining the claims process

You will work closely with a small, collaborative team that values open communication and mutual respect. Your input will help ensure that our customers receive the highest level of service and satisfaction.

We are looking for a motivated individual with a passion for delivering exceptional customer experiences. While experience in claims handling is advantageous, it is not essential. What is crucial is your ability to think critically, solve problems creatively, and communicate effectively with stakeholders.

Your Skills and Qualifications:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Flexibility and adaptability in a fast-paced environment

This is an exciting opportunity to join a dynamic and growing company that values its employees and offers a range of benefits. As a Customer Claims Specialist, you will have the chance to make a meaningful contribution to the success of our Aftersales team and grow your career in a supportive and inclusive environment.

Estimated Salary: €45,000 - €55,000 per year, depending on experience and qualifications

Actona Group A/S is a leading provider of [industry/service], committed to delivering exceptional customer experiences and exceeding expectations. Our team is passionate about innovation, quality, and excellence, and we are always looking for talented individuals who share our values.