Event Experience Specialist

2 days ago


Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Conference Manager Full time

About the role:

We're looking for a Danish/English speaking Event Experience Specialist to join our team. As an expert in our platform, you'll be the friendly go-to person customers turn to whenever they need help, sparring, and tips & tricks.

In this role, you will:

  • Dive headfirst into both the Danish market, building relationships and trust with clients and becoming their go-to person for all things Conference Manager.
  • Show new clients the ins and outs of our platform, ensuring they're up to speed and ready to rock their events.
  • Keep your finger on the pulse of customer needs and feedback, feeding that info back to our development team to improve the platform.
  • Monitor client usage and engagement, spotting opportunities to wow them with new features or services and collaborate with the sales team.
  • Be a champion for our clients within the company, always advocating for their needs and ensuring they receive the best possible service.

The ideal candidate is a natural relationship builder who makes people feel valued and heard. You are fluent in Danish and English with excellent communication skills.

Our next colleague is experienced in a customer-facing role, preferably from a start-up or scale-up environment where they've had the chance to wear many hats and make a big impact. They are tech-savvy, motivated by becoming an expert in our system, and have strong communication skills.



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