Event Experience Specialist
2 days ago
About the role:
We're looking for a Danish/English speaking Event Experience Specialist to join our team. As an expert in our platform, you'll be the friendly go-to person customers turn to whenever they need help, sparring, and tips & tricks.
In this role, you will:
- Dive headfirst into both the Danish market, building relationships and trust with clients and becoming their go-to person for all things Conference Manager.
- Show new clients the ins and outs of our platform, ensuring they're up to speed and ready to rock their events.
- Keep your finger on the pulse of customer needs and feedback, feeding that info back to our development team to improve the platform.
- Monitor client usage and engagement, spotting opportunities to wow them with new features or services and collaborate with the sales team.
- Be a champion for our clients within the company, always advocating for their needs and ensuring they receive the best possible service.
The ideal candidate is a natural relationship builder who makes people feel valued and heard. You are fluent in Danish and English with excellent communication skills.
Our next colleague is experienced in a customer-facing role, preferably from a start-up or scale-up environment where they've had the chance to wear many hats and make a big impact. They are tech-savvy, motivated by becoming an expert in our system, and have strong communication skills.
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