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Global Customer Engagement Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark 3Shape AS Full time

Are you passionate about innovating customer experiences? Do you have what it takes to drive customer success and propel business growth? We're looking for a seasoned Senior Program Manager to join our Global Customer Success team at 3Shape A/S.

About the Role

This pivotal position will focus on creating customer-centric strategies and programs to boost customer satisfaction, loyalty, and growth across regions.

Your responsibilities will include:

  • Developing and implementing customer success programs aligned with business objectives, emphasizing improved onboarding, adoption, and retention.
  • Designing and refining processes and tools to optimize customer engagement and maximize lifetime value.
  • Collaborating with regional teams to align goals and ensure seamless implementation.
  • Working with cross-functional teams to identify customer challenges, develop solutions, and improve overall experience.
  • Analyzing customer insights and performance data to uncover trends, patterns, and areas for improvement.
  • Serving as a strategic business partner to regional teams, setting clear direction and measurable targets to ensure success.

To succeed in this role, you'll require:

Significant experience in customer success, coupled with expertise in aligning customer engagement initiatives with overall business goals.

You'll bring:

  • Experience in developing and implementing customer success programs, processes, and tools.
  • A thorough understanding of customer success principles, methodologies, and best practices.
  • Experience leading commercial initiatives and projects across global and local teams.
  • Strong analytical and problem-solving skills to identify and address customer needs effectively.
  • Effective communication and presentation skills to engage with stakeholders at all levels.

Join us in fostering a collaborative and innovative work environment where diversity and inclusivity thrive. You'll enjoy:

  • An attractive healthcare package to support your well-being.
  • Daily breakfast and lunch prepared by our on-site chefs.
  • A healthy work/life balance, including up to 2 days of remote work per week.
  • A shared purpose: empowering dentists to provide exceptional care to every patient, every time.

We celebrate human diversity and invite candidates from all relevant backgrounds to apply, without sharing sensitive information during the application process.