Data-Driven Technical Business Expert

17 hours ago


Copenhagen, Copenhagen, Denmark Scalepoint Technologies Ltd. Full time

About Scalepoint Technologies Ltd.

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A Leader in Digital Innovation

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At Scalepoint, we strive to revolutionize the insurance industry through cutting-edge solutions that automate and enhance customer experiences. Our flagship product, Scalepoint CORE, was recently recognized as the world's best claims management solution. We are now seeking a highly skilled and dedicated Senior Technical Business Analyst to join our team and contribute to shaping the future of our industry.

Key Responsibilities

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  • Customer Engagement: Collaborate closely with clients to understand their product requirements and translate these into actionable tasks for our development teams.
  • Cross-Domain Expertise: Serve as the primary resource for cross-domain functionality, supporting both customers and internal teams.
  • Troubleshooting and Support: Diagnose and resolve complex technical issues, ensuring seamless operations and maximum customer satisfaction.
  • Business Analysis: Partner with our Sales and Product Owner teams to provide in-depth analysis and design solutions that meet both technical and business needs.

Requirements

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To excel in this role, you will possess:

  • Technical Mastery: A strong background in technical analysis, with hands-on experience in system troubleshooting and support. Ideally, you have worked in a smaller company environment, giving you broad technical experience.
  • Analytical Mindset: You excel at problem-solving and processing large volumes of information.
  • Tech Toolkit: Experience with GrayLog or similar, Umbraco or other CMS, Postman/SoapUI is essential. It would be a plus if you also have experience with SQL, AD/IdentityServer/Keycloak, OAuth, and Digital Invoicing (OIOUBL).
  • Clear Communication: Fluent in English and Danish, both written and verbal, with the ability to make complex technical concepts accessible to all.
  • Basic Business Know-How: A proven track record to deliver solutions to customers, with an understanding of end user needs and the ability to track and design processes for compliance and BI.

What We Offer

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We offer a dynamic work environment that values your growth and development. As you progress with us, so will your responsibilities and career opportunities. Join us in shaping the future of our industry



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