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Cloud Solutions Strategist

7 days ago

Copenhagen, Copenhagen, Denmark Amazon Full time
Job Overview

The Enterprise Support Manager role at Amazon requires a technical leader to help navigate the operational challenges of cloud computing for large enterprises.

You will work closely with top-tier customers, supporting software development life-cycles, operations management, and business relationships with AWS. The ideal candidate should possess strong management and customer-facing skills, representing AWS well within customer environments and driving discussions with senior personnel.

This leadership position involves shaping and executing strategies to build mind-share and broad use of Amazon Web Services with key customers. A demonstrated ability to think strategically about business, product, and technical challenges is essential in helping customers take advantage of cloud efficiencies, cost savings, and innovation.

Main Responsibilities
  1. Champion and advocate for Enterprise customers within Amazon Web Services, ensuring their voice is heard.
  2. Develop and lead a team responsible for solving technical issues and collaborating with AWS engineers to resolve customer problems efficiently.
  3. Participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  4. Help Enterprise customers define IT and business processes that align with cloud deployments.
  5. Engage with Director and C-Level executives to translate business needs into technical and operational plans.
  6. Work with AWS executive leadership to influence the product roadmap.
BASIC QUALIFICATIONS
  • Analyze and present operational reviews to customer leadership.
  • 4+ years of managing technical teams.
  • 5+ years of direct customer engagement, focusing on support to senior executives (Vice President and C-level).
  • A proven track record of effectively managing technical teams.
  • Estimated 25% travel requirement.