Cloud Solutions Strategist
6 days ago
The Enterprise Support Manager role at Amazon requires a technical leader to help navigate the operational challenges of cloud computing for large enterprises.
You will work closely with top-tier customers, supporting software development life-cycles, operations management, and business relationships with AWS. The ideal candidate should possess strong management and customer-facing skills, representing AWS well within customer environments and driving discussions with senior personnel.
This leadership position involves shaping and executing strategies to build mind-share and broad use of Amazon Web Services with key customers. A demonstrated ability to think strategically about business, product, and technical challenges is essential in helping customers take advantage of cloud efficiencies, cost savings, and innovation.
Main Responsibilities- Champion and advocate for Enterprise customers within Amazon Web Services, ensuring their voice is heard.
- Develop and lead a team responsible for solving technical issues and collaborating with AWS engineers to resolve customer problems efficiently.
- Participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Help Enterprise customers define IT and business processes that align with cloud deployments.
- Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Work with AWS executive leadership to influence the product roadmap.
- Analyze and present operational reviews to customer leadership.
- 4+ years of managing technical teams.
- 5+ years of direct customer engagement, focusing on support to senior executives (Vice President and C-level).
- A proven track record of effectively managing technical teams.
- Estimated 25% travel requirement.
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