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Support Experience Specialist

3 weeks ago

Copenhagen, Copenhagen, Denmark Claimlane Full time

Claimlane is a rapidly growing B2B SaaS scale-up focused on simplifying complex claims and returns processes for top retailers and brands. We're seeking a highly skilled Support Experience Specialist to join our dynamic team.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and other channels
  • Build a scalable support setup using modern tools and technologies
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
  • Analyze client feedback to inform product development and enhance the overall user experience
  • Stay up-to-date with industry trends and best practices in customer support

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong technical skills and ability to learn new tools and technologies
  • Professional attitude and commitment to delivering high-quality results