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Service Delivery and Project Management Specialist
3 weeks ago
Unlock the power of video communication and drive business success.
About Synthesia: We're committed to making video easy for everyone. Our AI video communications platform streamlines the video production process, empowering businesses to create, collaborate, and share high-quality videos.
The RoleWe're seeking a Service Delivery Lead to join our London team, responsible for delivering exceptional service to our clients. As the primary point of contact, you'll work closely with clients to understand their needs and preferences.
Key Responsibilities:
- Serve as the primary point of contact for AEs/CSMs and clients, building strong relationships and ensuring client satisfaction.
- Oversee the execution of service delivery, ensuring projects meet client expectations and are delivered on time and within budget.
- Collaborate with internal teams to coordinate project timelines, resources, and deliverables, ensuring alignment with client goals.
- Use data and feedback to drive continuous improvement in service delivery, ensuring exceptional client experiences.
We're looking for a highly motivated and experienced service lead who is eager to deliver exceptional client experiences. The ideal candidate will have:
- Bachelor's degree in Business, or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
- Proven experience in managing service, with a strong track record of driving business growth and innovation.
- Excellent project management skills, with a track record of leading projects that meet or exceed client expectations.
