Global Process Improvement Manager

4 days ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time
Job Overview
We are looking for a skilled professional to join our Global Operations team as a Process Manager. As a key member of our team, you will play a vital role in implementing and testing best-practice operational processes, ensuring global process alignment within all new system implementations across our value chain responsibility. Your main objective will be to support the operational business by acting as the bridge between business and digital & tech. You will gather an understanding of the Distribution & Wholesale value chain as well as the systems used such as WMS, TMS, OMS, POS, and especially ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.

Responsibilities
As a Process Manager, your key responsibilities will include:
  1. ERP business area responsibilities and deliveries such as requirement gathering, test cases, user acceptance testing, go-live activities.
  2. Participation in ERP roll-out as well as support to OMS, WMS, and TMS roll-outs and changes.
  3. Stakeholder management, internal as well as external.
  4. Manage hands-on work with designing, testing, and delivering changes to processes.
  5. Process documentation.
  6. Perform reviews of processes and systems together with customers to understand problems and current challenges.
  7. Prepare and facilitate workshops online and onsite around the world.


Requirements
For this role, we require a highly motivated individual with a strong desire to grow professionally and become a valuable member of our team. The ideal candidate will possess a deep understanding of business processes and systems, particularly in the context of Manufacturing, Distribution, and Retail. Strong stakeholder management, communication, and problem-solving skills are essential for success in this role, as is the ability to collaborate effectively with cross-functional teams. Experience working within Process Management, Project Management, or the business side of system roll-outs, ERP testing (WMS, OMS, POS, ERP), is mandatory. Additionally, a basic project management skill set, including workshop facilitation, and proficiency in Microsoft Office (Excel/PowerPoint/Visio) are required.

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