Delivery Manager
1 month ago
We are seeking a highly skilled and experienced Delivery Manager to join our team at Trackunit A/S. As a Delivery Manager, you will be responsible for the success of our Customer's Factory installation program. This role will ensure the implementation, roll out and delivery of installation KPIs for our largest customers.
About the RoleAs a Delivery Manager at Trackunit A/S, you will be responsible for leading multiple projects such as on-boarding of OEMs (Original Equipment Manufacturers) and rental customers to the Factory Fit program. You will also manage key projects such as the performance of OEM quality of installations and data upon transfer to the rental customer, and set project goals with internal engineering teams to improve the tools and processes.
Key Responsibilities- Define, implement, and execute on multiple projects such as on-boarding of OEMs and rental customers to the Factory Fit program.
- Lead as a primary point of contact to our OEMs within the Factory Fit program through on-boarding, training, and program support.
- Educate OEM customers on telematics and business value outcomes when integrating telematics devices to their equipment, through discovery workshops as lead generator for our commercial team.
- Report weekly program status updates including forecasting, volume of installed devices, key milestones of the OEMs within the on-boarding cycle from discovery to installation and transfer to the rental customers and overall program health.
- Manage escalations on customers' request to ensure customer satisfaction.
- Proactively identify potential program roadblocks that impedes meeting the customers requirements, define and execute on mitigation solutions and develop contingency plans.
- Be a trusted advisor to our rental customers on the Factory Fit Program by applying industry knowledge and understanding of common best practices on telematics and integration with OEM equipment.
- Review rental customers fleet purchases and making recommendations on equipment configurations to ensure the rental customer is receiving the most data out of the equipment, leveraging the data and insights Trackunit has on OEM equipment.
- Perform qualitative and quantitative evaluations to identify risks, make recommendations, and conduct delivery of recommendations.
- Undergraduate degree preferably in Business, Economics, IT, Engineering (Technical) specialty.
- Experience leading projects in a consulting environment, with interpersonal abilities to cultivate customer relationships.
- Significant leadership skills, including a history of increasing leadership responsibility and career growth in process improvement.
- Good verbal and written communication skills with audiences of all levels.
- Highly experienced with PowerPoint, Excel, Word, familiar with tools like, Asana, PlanHat.
- Experience managing project budgets, forecasts, and people resources.
- Self-starter with the initiative to thrive independently, coupled with a proactive stance on problem-solving with the skill to inspire team members.
- Adaptable and agile, ready to pivot in response to the diverse nature of the business environment.
- A forward thinking mindset and customer centricity.
- Travel of up to 10% may be required.
- Written and verbal communication skills in French and/or German is beneficial.
- A place in an agile growth SaaS business, with possibilities to grow internally in the company.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities.
- Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like.
- Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit.
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our People and Talent team. We look forward to hearing from you
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