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Account Growth Specialist

2 weeks ago

Århus, Århus Kommune, Denmark Plecto Full time

Role Overview

We are seeking a Customer Success Manager to join our dynamic international team. As a CSM, you will be responsible for onboarding new customers, providing training, identifying customer goals, and ensuring high customer retention and low churn.

Key Responsibilities

  • Onboard new customers through online channels
  • Train customers in the use of Plecto's features
  • Identify customer goals and develop winning setups
  • Address potential challenges and create resolution plans
  • Upsell and expand existing customers
  • Provide first-line support via email, phone, and chat
  • Troubleshoot Plecto features and integrations
  • Collaborate with internal teams for issue resolution and account development
  • Update customer information in our CRM system