Cloud Solutions Expert
6 days ago
At Amazon, we're seeking a skilled Cloud Solutions Expert to join our team. As a Technical Account Manager in the AWS Enterprise Support ISV segment, you'll play a critical role in helping customers maximize the value and benefits of AWS Services.
Key Responsibilities- Guide and consult with customers on technical guidance and advocacy within AWS
- Ensure AWS environments remain operationally healthy and optimized for cost, complexity, security, performance, and resiliency
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from AWS
BASIC QUALIFICATIONS:
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Experience in operational parameters and troubleshooting for two or more of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment/Scripting & Automation/Container technologies/AI, ML
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director/VP/C-level
- Ability to juggle tasks and projects in a fast-paced environment
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