Senior CX-Strateg

2 weeks ago


Århus, Århus Kommune, Denmark Nuuday Full time
Jobbeskrivelse

Vi søger en erfaren og analytisk dygtig kundeindsigtsspecialist med en passion for at dykke ned i data og frembringe væsentlige indsigter, der kan lede til forbedringer og forandringer.

Vores vision

Vi har et mål om at blive de bedste inden for kundeoplevelser, og vi søger en engageret og analytisk dygtig medarbejder, som kan bidrage til at realisere denne vision. Du vil spille en vigtig rolle i at skabe værdifulde indsigter og anbefalinger, der vil fremme transformationen af vores forretning og kundeoplevelser.

Arbejdsopgaver
  1. Dine primære ansvarsområder vil være at identificere problemer og forbedringsområder for slutkunder på tværs af deres kunderejser og specifikke touchpoints samt styrke vores relationer til serviceudbydere (vores direkte kunder).
  2. Håndtere og udvikle vores undersøgelsessetup, inklusiv både kvantitativ og kvalitativ metodisk tilgang fra oprettelse af spørgeskemaer/guides og datahåndtering til analyse og rapportering.
  3. Udarbejde indsigter gennem analyse af kundefeedback, som kan omsættes til konkrete anbefalinger og forbedringsmuligheder.
  4. Udføre dybdegående analytiske undersøgelser af kundeindsigtsdata og sammenkæde dem med intern operationel data for at identificere, hvad der driver kundetilfredshed eller utilfredshed.
  5. Udforme konkrete løsninger baseret på indsigterne, der har stor betydning for kundeoplevelsen.
  6. Præsentere kundeindsigter og mulige løsninger til relevante interessenter på tværs af organisationen.
Krav og ønsker
  • Erfaet kandidat med flere års erfaring med Customer Experience Management fra en tilsvarende stilling eller konsulentvirksomhed, hvor du har opnået væsentlige resultater via kundeindsigter og dine stakeholder management kompetencer.
  • Gode analytiske kompetencer og erfaring med såvel klassiske som alternative analysemetoder.
  • Erfaring med research- og datahåndtering samt rapportering, helst fra setups med løbende feedback-programmer.
  • Ekspertise i Excel og PowerPoint. Erfaring med analytiske værktøjer som SAS Analytics, SPSS, R eller lignende er ekstra værdsat.
  • Gode kompetencer inden for stakeholder management og erfaring med at arbejde i komplekse organisationer.
  • Gode kommunikationsevner og evnen til at visualisere og præsentere udfordringer samt konkrete løsninger, og du gør det sikkert på både dansk og engelsk.
  • Et kommercielt mindset og en stor entusiasme for CX.
Salær og fordele

Vi tilbyder et markedsføreret salær mellem 600-700 kr. time samt en række attraktive fordele, heriblandt mulighed for selvstyrt faglig udvikling, flexibel arbejdsoverenskomst og en hjertelig og professionel arbejdsplads.

Yderligere information

Bliv en del af TDC NET og vær med til at skabe de bedste kundeoplevelser i Danmark. Skriv til os hvis du har spørgsmål eller interesse i stillingen.



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