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AI System Reliability Engineer
2 months ago
Role Summary
As a QA & Support Specialist at Teton Aps, you will play a pivotal role in ensuring the seamless operation of our cutting-edge AI system. This position offers a unique opportunity to directly impact the reliability of a system revolutionizing healthcare.
Key Responsibilities
- Provide prompt and efficient first-line support to customers, resolving issues with technical expertise.
- Investigate system failures, create detailed tickets, and translate customer complaints into actionable product improvements.
- Execute small-scale fixes or suggest technical solutions, and perform on-site fixes when required.
- Maintain an up-to-date list of key issues to focus on.
- Proactively identify and resolve potential faults before they impact users, and conduct performance tests before system go-live at client sites.
Requirements
- Basic programming skills.
- Experience with QA testing and issue tracking using tools like Linear.
- Basic troubleshooting skills for software and hardware.
- Effective communication between technical and non-technical teams.
- Optional: Experience in the healthcare or medical technology field is a plus.
What We Offer
- A vibrant, collaborative, and learning-focused work environment.
- The opportunity to work with cutting-edge technology and be a pioneer in AI-driven healthcare solutions.
- All full-time employees are eligible for a warrant program (stock options) in addition to their salary.
