Freight Forwarding Team Lead

3 days ago


Copenhagen, Copenhagen, Denmark DHL Germany Full time

The role of a Freight Forwarding Team Lead at DHL Global Forwarding is to provide leadership and guidance to a team of skilled freight forwarders. This involves fostering a motivated and high-performing team that consistently meets and exceeds KPI targets.

Responsibilities:
  1. Team Leadership: Provide guidance, coaching, and mentoring to the team members to enhance their skills and performance.
  2. Performance Improvement: Drive performance improvements by analyzing departmental GP performance and implementing corrective actions to ensure accuracy and efficiency.
  3. Task Delegation: Prioritize and delegate tasks effectively among team members to optimize productivity and meet customer needs.
  4. Customer Service: Ensure prompt and professional handling of customer inquiries, participate in customer visits, and build strong relationships with customers.
  5. Team Development: Actively contribute to the development and coaching of the team by identifying growth opportunities and training needs.
  6. Escalation Point: Serve as a point of escalation for customers, operations, overseas offices, and other stakeholders.

To be considered for this position, we are looking for someone who has experience in airfreight, temperature-controlled shipments, and GDP compliance. The ideal candidate should thrive in an independent role within a dynamic industry where no two days are the same. They should bring passion to their work and be eager to join an organization that encourages living out this passion.



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