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AWS Technical Solutions Expert

2 weeks ago

Copenhagen, Copenhagen, Denmark Amazon Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic and innovative environment where no two days are the same? If so, this could be the perfect opportunity for you

About the Opportunity

As an AWS Technical Account Manager, you will play a key role in helping our Enterprise Support customers achieve their business goals and succeed in the cloud. Your expertise will enable you to craft and execute strategies to drive customer adoption and use of AWS services, including a range of products such as EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Responsibilities

  1. Advising on solutions and providing technical guidance to customers.
  2. Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
  3. Developing trusting relationships with customers and understanding their business needs and technical challenges.
  4. Driving technical discussions regarding incidents, trade-offs, and risk management.
  5. Consulting with a range of partners from developers through to C-suite executives.
  6. Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  7. Proactively finding opportunities for customers to gain additional value from AWS.
  8. Providing detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
  9. Solving a variety of problems across different customers as they migrate their workloads to the cloud.
  10. Uplifting customer capabilities by running workshops, brown bag sessions, etc.