Technical Support Expertise Specialist
3 weeks ago
About Alfa Laval
At Alfa Laval, accelerating success for customers, people, and the planet is our driving force. Our team is made up of dedicated individuals with a curious mindset who constantly seek to make a difference. We are a diverse and inclusive workplace based on care and empowerment.
The Role
We are seeking a Technical Support Specialist to act as the first point of contact for technical queries and claims across channels and Sales Companies globally. Key responsibilities include:
- Troubleshooting technical issues raised by customers
- Driving the claim management process
- Configuring engineered products using configuration tools
- Building relationships within the team and other departments
Requirements
To succeed in this role, you will have:
- A background in Dairy Technology, Marine Engineering, or a similar technical field
- Strong communication skills in English
- Previous experience in claim management or coordination
- Knowledge of Six Sigma or 8D problem-solving processes
About You
As a person, you are curious and eager to learn and develop over time. You are a strong team player who facilitates collaboration and has a customer-centric mindset. You have a natural ability to understand complex problems and focus on key aspects.
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