Technical Support Expertise Specialist

3 weeks ago


Kolding, Kolding Kommune, Denmark Alfa Laval Full time

About Alfa Laval

At Alfa Laval, accelerating success for customers, people, and the planet is our driving force. Our team is made up of dedicated individuals with a curious mindset who constantly seek to make a difference. We are a diverse and inclusive workplace based on care and empowerment.

The Role

We are seeking a Technical Support Specialist to act as the first point of contact for technical queries and claims across channels and Sales Companies globally. Key responsibilities include:

  • Troubleshooting technical issues raised by customers
  • Driving the claim management process
  • Configuring engineered products using configuration tools
  • Building relationships within the team and other departments

Requirements

To succeed in this role, you will have:

  • A background in Dairy Technology, Marine Engineering, or a similar technical field
  • Strong communication skills in English
  • Previous experience in claim management or coordination
  • Knowledge of Six Sigma or 8D problem-solving processes

About You

As a person, you are curious and eager to learn and develop over time. You are a strong team player who facilitates collaboration and has a customer-centric mindset. You have a natural ability to understand complex problems and focus on key aspects.



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